Legal right of withdrawal
-- Commencement of the revocation --
1. Right of withdrawal
As a consumer (§ 13 BGB) you have the right to revoke this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.
In order to exercise the right of withdrawal, the customer must inform us (11ecom GmbH, Stolberger Str. 368, 50933 Cologne, Germany, telephone: 00800 - 28974873, e-mail: firstname.lastname@example.org) by means of a clear declaration (e.g. a letter or e-mail sent by post) of his decision to withdraw from this contract. For this purpose, he may use the enclosed model cancellation form or the online cancellation form, which are, however, not mandatory.
In order to comply with the cancellation period, it is sufficient for the customer to send the notification of the exercise of the cancellation right before the expiry of the cancellation period.
Return Address for UK Customers (only)
c/o Hallmark Consumer Services
c/o Hallmark Consumer Services
2. Consequences of revocation
If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
We bear the costs of returning the goods, except for costs for express deliveries (i.e. if the standard delivery was not chosen). You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the quality, characteristics and functioning of the goods.
-- end of cancellation policy --
3. Exclusion of the right of withdrawal
The right of withdrawal does not apply to
i. Delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
ii. Delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
iii. Delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery,
iv. Supply of newspapers, periodicals or magazines with the exception of subscription contracts.
In order to ensure the fastest possible processing, the customer is requested to return the complete goods in the original packaging, if possible, or at least in appropriate transport packaging and with all packaging components. It is advisable to obtain a signed acknowledgement of receipt from the transport company responsible for the return and to keep this. Please note that the modalities mentioned in this paragraph are not a prerequisite for the effective exercise of the right of withdrawal.
11ecom GmbH - Sample cancellation form
If you want to cancel the contract, please fill out this form and send it back.
To: 11ecom GmbH, Shure Webshop, Stolberger Str. 368, 50933 Cologne, Germany Email: email@example.com
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Date, signature of the consumer(s)
(*) Delete as applicable.