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Data protection declaration

Protect your data

We are pleased that you are visiting our website and thank you for your interest.
11ecom GmbH (in the following 11ecom) takes the protection of your data very seriously. The protection of your data is of utmost importance to us, which is why compliance with data protection regulations is a matter of course for us.
In the following we inform you about how we handle your personal data when you use our website. Personal data are all data with which you can be personally identified.

Responsible person/data protection officer

The person responsible for data processing on this website in terms of the Data Protection Basic Regulation (DSGVO) is 11ecom GmbH, Stolberger Str. 368, 50933 Cologne, Germany, Tel.: 0221 9886 1372, E-Mail: datenschutz @ 11ecom.de.
The controller of personal data is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data.

Contact us on request. The contact details of the person responsible for data processing can be found in our imprint.
. You can reach our data protection officer directly at:

Stefan Röschinger Stolberger Str. 368
50933 Köln
+49 221 98861372
e-mail: datenschutz@ 11ecom.de

Data collection when visiting our website

For security reasons and to protect the transmission of personal data and other confidential contents (e.g. orders or inquiries to the responsible person), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the character string "https://" and the lock symbol in your browser line.

If you use our website for informational purposes only, i.e. if you do not provide us with any other information, we only collect the data that your browser sends to our server (so-called "server log files"). When you call up our website, we collect the following data, which is technically necessary for us to display the website:

Our visited website
Date and time at the time of access
Amount of sent data in Byte
Source/reference from which you reached the page
Used Browser
Used operating system
IP address used (in anonymous form)

The processing is carried out in accordance with Art. 6 para. 1 letter f DSGVO on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to check the server log files subsequently if there are concrete indications of illegal use.

Initiative contact of the customer by e-mail and via forms

If you contact us by e-mail or via a form on your own initiative, we will only collect your personal data (name, e-mail address, message text) to the extent that you provide it. The data processing serves to process and answer your contact request.

If the establishment of contact serves the implementation of pre-contractual measures (e.g. advice in case of interest to buy, preparation of offers) or concerns a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6 para. 1 lit. b DSGVO. If contact is made for other reasons, this data processing is based on Art. 6 Para. 1 letter f DSGVO (German Data Protection Act) out of our overwhelmingly justified interest in processing and answering your inquiry. In this case, you have the right to object at any time, for reasons arising from your particular situation, to the processing of personal data concerning you based on Art. 6, Paragraph 1, Letter f of the Italian Data Protection Act. We only use your e-mail address to process your request. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.

Orders

Collection, processing and forwarding of personal data for orders

When you place an order, we collect and process your personal data only to the extent necessary for the fulfilment and processing of your order as well as for processing your enquiries. The provision of the data is necessary for the conclusion of the contract. Failure to provide the data means that no contract can be concluded. The processing is carried out on the basis of Art. 6 Para. 1 lit. b DSGVO and is necessary for the fulfilment of a contract with you.

Your data will be passed on, for example, to the mail-order companies and dropshipping providers you have chosen, payment service providers, service providers for order processing and IT service providers. In all cases we strictly observe the legal requirements. The extent of the data transfer is limited to a minimum.

Dispatch service provider

Forwarding the e-mail address and telephone number to shipping companies for information on the shipping status

We pass on your e-mail address and telephone number to the transport company within the framework of the contract processing, provided that you have expressly agreed to this in the ordering process.

The purpose of forwarding is to inform you by e-mail or telephone about the shipping status or to clarify delivery options.
The processing is carried out on the basis of Art. 6 para. 1 letter a DSGVO with your consent.
You can revoke your consent at any time by notifying us or the transport company, without affecting the lawfulness of the processing carried out on the basis of the consent until revocation.

Payment service provider

Using PayPal

All PayPal transactions are subject to the PayPal privacy policy. You can find this at https://www.paypal.com/de/webapps/mpp/ua/privacy-full

Using PayPal Express

We use on our website the payment service PayPal Express of PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The purpose of the data processing is to enable us to offer you payment via the PayPal Express payment service. In order to integrate this payment service, it is necessary for PayPal to collect, store and analyse data (e.g. IP address, device type, operating system, browser type, location of your device) when you access the website. Cookies may also be used for this purpose. The cookies enable the recognition of your browser.
The use of cookies or comparable technologies is based on § 15 paragraph 3 sentence 1 TMG. Your personal data is processed on the basis of Art. 6 Para. 1 lit. f DSGVO out of our predominant justified interest in a customer-oriented range of different payment methods. You have the right, for reasons arising from your particular situation, to object at any time to the processing of your personal data. With the selection and use of PayPal Express, the data required for payment processing is transferred to PayPal in order to be able to fulfil the contract with you using the selected payment method. This processing takes place on the basis of Art. 6 Para. 1 lit. b DSGVO. Further information on data processing when using the PayPal Express payment service can be found in the corresponding data protection declaration at www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=de_DE#Updated_PS.

Using Amazon Payments

We use on our website the Amazon Payments payment service of Amazon Payments Europe s.c.a. (38 avenue John F. Kennedy, L-1855 Luxembourg; "Amazon Payments").
The purpose of the data processing is to be able to offer you payment via the Amazon Payments payment service.
In order to integrate this payment service, it is necessary for Amazon Payments to collect, store and analyse data (e.g. IP address, device type, operating system, browser type, location of your device) when you access the website. Cookies may also be used for this purpose. The cookies enable the recognition of your browser.
The use of cookies or comparable technologies is based on § 15 paragraph 3 sentence 1 TMG. Your personal data is processed on the basis of Art. 6 Para. 1 lit. f DSGVO out of our predominantly justified interest in a customer-oriented range of different payment methods. You have the right, for reasons arising from your particular situation, to object at any time to the processing of your personal data. When you select and use "Amazon Payments", the data required for payment processing is transferred to Amazon Payments in order to be able to fulfil the contract with you using the selected payment method. This processing takes place on the basis of Art. 6 Para. 1 lit. b DSGVO.
. Further information on data processing when using the Amazon Payments payment service can be found in the associated privacy policy at: https://pay.amazon.com/de/help/201212490.

Use of personal data when choosing Klarna payment options

To be able to offer you Klarna's payment options, we will transfer personal data, such as contact details and order details, to Klarna. This will enable Klarna to assess whether you can use the payment options offered by Klarna and to adapt the payment options to your needs. For general information about Klarna, please visit: https://www.klarna.com/en/. Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information provided in Klarna's Privacy Policy at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/privacy.

Use of personal data when choosing Stripe payment options

If you choose a payment method of the payment service provider Stripe (P24, EPS, SOFORT, credit card, Apple Pay, Google Pay, Klarna,), the payment will be processed by the payment service provider Stripe Payments Europe Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland, to whom we pass on the information you provide during the ordering process together with the information about your order (name, address, account number, bank code, possibly credit card number, invoice amount, currency and transaction number) in accordance with Art. 6 Para. 1 lit. b DSGVO. Your data will only be passed on for the purpose of payment processing with the payment service provider Stripe Payments Europe Ltd. and only to the extent necessary for this purpose. Further information on data protection at Stripe can be found at the URL https://stripe.com/de/privacy#translation.

Cookies

To make the visit to our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files which are stored on your end device. Some of the cookies we use are deleted again after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us or our partner companies (third-party cookies) to recognise your browser on your next visit (persistent cookies). If cookies are set, they collect and process certain user information to an individual extent, such as browser and location data and IP address values. Persistent cookies are automatically deleted after a specified period of time, which may vary depending on the cookie. The duration of the respective cookie storage can be found in the overview of the cookie settings of your web browser.

Partly, cookies serve to simplify the ordering process by saving settings (e.g. remembering the contents of a virtual shopping cart for a later visit to the website). Insofar as personal data is also processed by individual cookies implemented by us, the processing is carried out in accordance with Art. 6 Para. 1 letter b DSGVO either for the execution of the contract or in accordance with Art. 6 Para. 1 letter f DSGVO to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the site visit.

We may work together with advertising partners who help us to make our internet offer more interesting for you. For this purpose, cookies from partner companies are also stored on your hard drive when you visit our website (third-party cookies). If we work with the aforementioned advertising partners, you will be informed individually and separately about the use of such cookies and the scope of the information collected in each case within the following paragraphs.

Please note that you can set your browser in such a way that you are informed about the setting of cookies and can decide individually about their acceptance or exclude the acceptance of cookies for certain cases or in general. Every browser differs in the way it manages the cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browsers under the following links:

Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies

Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

Chrome: https://support.google.com/chrome/answer/95647?hl=de&hlrm=en

Safari: https://support.apple.com/de-de/guide/safari/sfri11471/mac

Opera: https://help.opera.com/de/latest/web-preferences/#cookies

Please note that if cookies are not accepted, the functionality of our website may be limited.

Technically necessary cookies

In so far as no other details are given in the data protection declaration below, we only use these technically necessary cookies for the purpose of making our offer more user-friendly, effective and secure. Furthermore, cookies enable our systems to recognise your browser even after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognised even after a change of page.

The use of cookies or comparable technologies is based on § 15 para. 3 p. 1 TMG. Your personal data is processed on the basis of Art. 6 para. 1 lit. f DSGVO out of our predominantly legitimate interest in ensuring the optimal functionality of the website and a user-friendly and effective design of our offer.
You have the right to object, at any time, for reasons relating to your specific situation, to the processing of personal data concerning you.

Analysis & advertising tracking

Use of Google Analytics

We use the web analysis service Google Analytics of Google LLC on our website. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). Insofar as you have your habitual residence in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the person responsible for your data. Google Ireland Limited is therefore the company affiliated with Google which is responsible for processing your data and for ensuring compliance with applicable data protection laws.
The data processing serves the purpose of analysing this website and its visitors as well as for marketing and advertising purposes. To this end, Google will use the information obtained on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activities and to provide further services to the website operator in connection with website and internet use. The following information, among others, may be collected: IP address, date and time of the page view, click path, information about the browser and device used by you, pages visited, referrer URL (website from which you accessed our website), location data, purchase activities. The IP address transmitted by your browser within the framework of Google Analytics is not merged with other data from Google.
. Google Analytics uses technologies such as cookies, web memory in the browser and counting pixels, which enable an analysis of your use of the website. The information thus generated about your use of this website is usually transferred to a Google server in the USA and stored there. The EU Commission has not issued an adequacy finding for the USA. The data transfer is based, among other things, on standard contractual clauses as suitable guarantees for the protection of personal data, which can be viewed at: https://policies.google.com/privacy/frameworks (https://policies.google.com/privacy/frameworks). Both Google and U.S. state authorities have access to your data. Your information may be linked by Google to other data, such as your search history, personal accounts, usage data from other devices and any other data that Google may have about you.
IP anonymisation is activated on this website. As a result, your IP address will be previously shortened by Google within member states of the European Union or in other states which are party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there.
. The use of cookies or comparable technologies is carried out with your consent on the basis of § 15 para. 3 p. 1 TMG in conjunction with Art. 6 para. 1 lit. a DSGVO. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a DSGVO. You may revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of your consent until revocation.
For more information on terms of use and data protection, please visit https://www.google.com/analytics/terms/de.html or https://www.google.de/intl/de/policies/ and https://policies.google.com/technologies/cookies?hl=de.

Using Google Ads Conversion Tracking

We use the online advertising programme "Google Ads" on our website and in this context conversion tracking (visitor action evaluation). Google Conversion Tracking is an analysis service of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). If you are habitually resident in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the data controller. Google Ireland Limited is therefore the company affiliated with Google which is responsible for processing your data and for ensuring compliance with applicable data protection laws.
When you click on an ad placed by Google, a conversion tracking cookie is placed on your computer. These cookies have a limited validity, do not contain any personal data and are therefore not used for personal identification. If you visit certain pages on our site and the cookie has not expired, Google and we may recognise that you have clicked on the ad and been directed to that page. Each Google Ads customer receives a different cookie. As a result, there is no way that cookies can be tracked across the websites of ads customers.
. The information collected using the conversion cookie is used to compile conversion statistics. This tells us the total number of users who have clicked on one of our ads and been redirected to a page with a conversion tracking tag. However, we do not receive any information that personally identifies users.
Your data may be transferred to the USA. There is no adequacy finding for the US by the EU Commission. The data transfer is based, inter alia, on standard contractual clauses as appropriate guarantees for the protection of personal data, available at: https://policies.google.com/privacy/frameworks.
The use of cookies or comparable technologies is carried out with your consent on the basis of § 15 paragraph 3 sentence 1 TMG in conjunction with Art. 6 para. 1 lit. a DSGVO. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a DSGVO. You may revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of your consent until revocation.
You can find further information and the Google data protection declaration at: https://www.google.de/policies/privacy/

Plug-ins and others

Using the Google Tag Manager

We use the Google Tag Manager of Google LLC on our website. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). If you have your habitual residence in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the data controller. Google Ireland Limited is therefore the company affiliated with Google which is responsible for processing your data and for ensuring compliance with applicable data protection laws.
This application is used to manage JavaScript tags and HTML tags, which are used to implement tracking and analysis tools in particular. The data processing serves the purpose of designing and optimising our website to meet the needs of our customers.
The Google Tag Manager itself does not store cookies nor does it process personal data. However, it does enable the triggering of further tags that can collect and process personal data.
Further information on terms of use and data protection can be found here https://www.google.com/intl/de/tagmanager/use-policy.html.

Cooperation partners

Passing on of personal data to cooperation partners

This website, including the online shop, is operated on behalf of Shure Distribution UK, Unit2, The IO Centre, Lea Road, Waltham Abbey, EN9 1AS, United Kingdom (hereinafter Shure) by 11ecom GmbH in the role of a fulfillment partner. All products offered in this online shop are sold by and shipped by 11ecom GmbH. Shure is responsible for range of products, product descriptions, prices and other website content. 11ecom GmbH executes the commercial order placed. For internal sales analysis personal data such as first name, last name, address, e-mail address, phone number and order details are provided to Shure. For marketing activities Shure offers an optional registration for newsletters on this website. Shure is responsible for sending out newsletters. The registration requires your approval via double-opt-in-procedure.

Shure will ensure that the information received is not disclosed to third parties.
The use of information provided to Shure is subject to the Shure Privacy Statement. Depending on the country from which you are visiting our website, you will find this statement at https://www.shure.com/en-GB/meta/privacy

Duration of storage

After the contract has been completely processed, the data will be stored initially for the duration of the warranty period, then taking into account statutory, in particular tax and commercial law, retention periods, and then deleted after the period has expired, unless you have consented to further processing and use.

Rights of the person concerned

If the legal requirements are met, you are entitled to the following rights in accordance with Art. 15 to 20 DSGVO: right of information, correction, deletion, restriction of processing, data transferability.
In addition, according to Art. 21 para. 1 DSGVO you have the right to object to processing based on Art. 6 para. 1 f DSGVO as well as to processing for the purpose of direct advertising.

Right of appeal to the supervisory authority

Under Art. 77 of the DPA, you have the right to complain to the supervisory authority if you consider that your personal data are being processed unlawfully.

Right of objection

If the personal data processing activities listed here are based on our legitimate interest according to art. 6, paragraph 1, letter f) of the DPA, you have the right to object to these activities at any time for reasons arising from your particular situation, with effect for the future.
After an objection has been lodged, the processing of the data concerned will be terminated unless we can demonstrate compelling legitimate reasons for processing that outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

last update: 27.10.2020