Right of cancellation

3. Cancellation instructions

Right of cancellation
As a consumer, you have the right to withdraw from this contract within 14 days without giving any reason.
This period begins on the day of receipt of the goods by you or a party appointed by you other than the shipping contractor.
To cancel your order, you must notify

11ecom GmbH
Stolberger Str. 368, 50933 Köln
Deutschland

Tel.: +49 221 9886 1372
E-Mail: shure@11ecom.de
Website: www.11ecom.de


of your decision by post, fax or e-mail, stating clearly that you wish to withdraw from the contract. To do this, you can use the enclosed cancellation form.
Cancellations can also be made through our website https://shure-shop.eu/en/cancellation where you also find an electronic cancellation form. If you cancel your order through the website, we will send you a confirmation of receipt of your cancellation (by e-mail). To cancel an order, it is sufficient to notify us within the cancellation period.
Effects of cancellation
In the case of effective cancellation, we shall refund you all moneys received, including shipping costs (with the exception of additional costs that have arisen from your decision to opt for a delivery method other than the offered, cheaper standard shipping method) within maximum 14 days from the date at which we have received your cancellation notification. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly requested otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold the refund to you until we have received the returned goods or proof that the goods have been returned, whichever is the earlier.
You must send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the date of your order cancellation. The deadline is met if you dispatch the goods before the period of 14 days has expired.
All direct costs for the return of the goods shall be paid by you.<br/ In the event of deterioration of goods, you are only required to pay compensation if the deterioration is the result of any product use that goes beyond the inspection of characteristics and function.

Return Address for UK Customers

SHURE UK
C/o Hallmark Consumer Services
Greenbank
Saxby Road
MELTON MOWBRAY
Leicestershire
LE13 1FF


– End of cancellation instructions –

Exceptions: The right of cancellation shall not apply to goods that have been produced according to customer specifications or that have been customized to meet individual requirements. Also excluded are goods which are unsuitable for a return for reasons of the protection of health or hygiene, sealed goods if their sealing was removed, and audio, video and software products where the packaging seal of the storage device has been broken by the purchaser. For example, the products of the SE series (all versions of SE215, SE315, SE425, SE535 and SE846) are excluded from return for hygienic reasons if the earmolds have been removed from their packaging.
 
Returns handling: To ensure speedy handling of you cancellation, we kindly ask you to return the goods in the original packaging including all packaging parts, or in other suitable transport packaging. We recommend requesting a signed receipt for the goods from the shipping company service handling the return. This receipt should be kept until the returns procedure is completed. Please note that the modalities named in this paragraph are not a precondition for an effective execution of the right of cancellation.

11ecom GmbH – Cancellation form
(To cancel your order, please complete the form and return it to us.)
Send cancellation form to:

11ecom GmbH
Stolberger Str. 368, 50933 Köln
Deutschland

Tel.: +49 221 9886 1372
E-Mail: shure@11ecom.de
Website: www.11ecom.de


We/I (*) herewith cancel the purchase order of the following goods
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
Date of order (*)/receipt of goods (*): ___________________________________________________
Order no.: _________________________________________________________________________
Name(s) of consumer(s): _____________________________________________________________
Address of consumer(s): _____________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
Date, signature of consumer(s)
(*) please cross out sections that do not apply.

11. Applicable law and jurisdiction

All contracts between the customer and 11ecom, including liability and warranty claims, shall be governed by German law to the exclusion of the UN Sales Convention. This does not affect mandatory provisions of the country in which non-professional customers, i.e. consumers as defined in art. 5.3, have their habitual residence, if this country is a member state of the European Union. Local laws of the country, where the consumer resides, may also be applicable if they represent mandatory consumer legislation.

If the customer is a consumer without a domicile in an EU member state, the courts of the Federal Republic of Germany will have exclusive jurisdiction to hear any claims raised against 11ecom, including disputes concerning the validity and/or applicability of these General Terms and Conditions. In all other cases, the territorial jurisdiction will be determined by the applicable European and national legislation.

Platform of the EU Commission regarding online dispute resolution: http//ec.europa.eu/consumers/odr

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